1. Overview
At PluginPartner, we strive to deliver high-quality Magento plugins and services that meet the needs of our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on our website.
By purchasing our products or services, you agree to this Refund Policy.
2. Eligibility for Refund
2.1 Plugin Purchases
Refunds for Magento plugins are eligible within 14 calendar days of the purchase date, provided that:
- You have a valid reason (e.g., technical incompatibility),
- You have submitted a support request, and
- Our support team has been given the opportunity to resolve the issue.
If we are unable to resolve the issue and the plugin cannot be used as intended, a full refund will be granted.
2.2 Services & Custom Development
All services, including but not limited to:
- Custom Magento development
- Plugin customization
- Consulting or implementation work are non-refundable once work has begun or been delivered.
However, if the project has not yet started and no significant time or resources have been allocated, a partial refund may be considered.
3. Non-Refundable Items
Refunds will not be granted in the following cases:
- You change your mind after purchasing (“buyer’s remorse”)
- The plugin is incompatible with outdated Magento versions or third-party extensions beyond our control
- You fail to follow installation or usage instructions provided
- You request a refund after the 14-day window
- You’ve downloaded the plugin but did not attempt to use it
- The purchase was made during a promotional offer or sale (unless required by law)
4. Refund Process
To request a refund:
- Contact our support team at support@pluginpartner.com with your order number and reason for the refund.
- Our team will respond within 2–3 business days.
- If the request meets our refund criteria, we will process the refund using the original method of payment.
Refunds may take 5–10 business days to appear on your statement depending on your payment provider.
5. Chargebacks and Disputes
Initiating a chargeback or payment dispute without first contacting our support team is a violation of this Refund Policy. We reserve the right to suspend your license or deny future purchases in such cases.
6. Modifications to This Policy
We may update this Refund Policy at any time. Updates will be posted on this page with the latest “Last Updated” date. Continued use of our services after such changes constitutes acceptance of the revised policy.
7. Contact Us
If you have any questions about this Refund Policy, please contact support@pluginpartner.com