1. Introduction
PluginPartner (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you:
- Visit our website at [https://pluginpartner.com]
- Use or purchase our products or services
- Interact with our support, marketing, or communication channels
By using our website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
a) Information You Provide
We may collect personal data you provide directly, including:
- Contact Information: Name, email, phone, company, address
- Account Details: Username, password, preferences
- Billing & Payment Information: Collected via secure third-party processors (we do not store credit card details)
- Support Communications: Content from tickets, chats, or emails
b) Information Collected Automatically
When you visit our website or use our services:
- Technical Data: IP address, browser, device info, operating system
- Usage Data: Site navigation, clicks, pages viewed, referring URL
- Cookies and Trackers: See Section 6 for more information
3. How We Use Your Information
We use your personal data to:
- Provide, operate, and support our services
- Manage orders, billing, and user accounts
- Respond to inquiries and support requests
- Monitor, analyze, and improve our website and offerings
- Send updates, newsletters, and promotional emails (with opt-out options)
- Comply with legal, tax, or contractual obligations
4. Legal Basis for Processing (GDPR)
If you are located in the EU/EEA/UK, our legal bases for processing include:
- Consent: For marketing communications and non-essential cookies
- Contractual Necessity: To fulfill service agreements
- Legal Obligation: For tax, accounting, or regulatory compliance
- Legitimate Interests: For product improvement, fraud detection, and analytics
5. Data Sharing & Disclosure
We do not sell your personal information. However, we may share it with:
- Service Providers: For hosting, analytics, customer support, and communications
- Payment Processors: Such as Stripe, PayPal (we never store your payment details)
- Legal Authorities: If required by law or legal proceedings
- Business Transfers: In the event of a merger, acquisition, or reorganization
- With Your Consent: For services where you authorize sharing
All third parties are contractually bound to protect your data and only use it for the services they provide on our behalf.
6. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Site functionality (login sessions, preferences)
- Performance and usage analytics (e.g., Google Analytics)
- Marketing and advertising (consent-based in applicable regions)
You can manage cookie preferences via your browser settings or our cookie banner.
7. Data Retention
We retain your data:
- As long as your account is active or as needed for services
- For tax and accounting: up to 7 years
- For marketing: until you unsubscribe or after 2 years of inactivity
- Until legally or contractually required
You can request deletion of your data anytime (see Section 9).
8. Data Breach Response
We have incident response protocols in place. If a data breach affects your information, we will:
- Notify you promptly as required by law
- Inform regulatory authorities where applicable
- Take steps to mitigate any potential impact
9. Your Rights
You may have the following rights depending on your location:
- Access your data
- Correct or update inaccurate information
- Delete your data (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time (where applicable)
- Opt out of marketing or data sale (under CCPA)
- Data portability in a machine-readable format
To exercise these rights, email us at privacy@pluginpartner.com. We will respond within 30 days.
10. User Responsibilities
You are responsible for:
- Maintaining confidentiality of your login credentials
- Providing accurate and updated information
- Having the right to share third-party data you upload
- Ensuring your use of our services complies with all applicable laws
11. Security Measures
We implement industry-standard security practices including:
- SSL/TLS encryption for data in transit
- Role-based access controls and secure password storage
- Firewalls, DDoS protection, and network monitoring
- Secure coding standards and vulnerability testing
No method is 100% secure, but we take reasonable steps to protect your data.
12. International Data Transfers
Your information may be transferred and stored outside your country, including in the United States. For international data transfers, we use:
- Standard Contractual Clauses (SCCs)
- Vendors with appropriate certifications (e.g., ISO 27001, SOC 2)
13. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we learn that a minor has submitted personal information, we will promptly delete it.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external platforms. Please review their policies separately.
15. Trademarks and Affiliation Disclaimer
All trademarks mentioned belong to their respective owners. We may act as a reseller or integrator but are not officially affiliated with third-party service providers unless explicitly stated.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted here with a new “Last Updated” date. If material changes are made, we may notify you via email or in-app notification.
17. Governing Law and Dispute Resolution
This Privacy Policy shall be governed by the laws of the State of Delaware, USA, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located in Delaware.
18. Contact Us
For questions, requests, or complaints, contact us at privacy@pluginpartner.com .